Terms and conditions:

TERMS AND CONDITIONS:

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY. BY USING THIS WEB SITE, YOU AGREE TO THESE TERMS AND CONDITIONS.

These General Terms and Conditions ("Agreement") are a legal and binding agreement between Business Travel Group LLC., including its affiliate, related companies, unaffiliated partners (together herein referred to as "Business Class", "we", "our" or "us"), and User (as defined in “Section 1”). This Agreement sets out the terms and conditions under which the User can access and use the services from our website located at www.business-class.com and all related subdomains (including the https://ctb.business-class.com, Business Class blog, and bulletin board). By accessing and using the Website and/or any Company Services (together, the "Services") User agrees to be bound by the terms and conditions of this Agreement.

APPLICATION

This Agreement applies to:

Visitors to our Website and/or company subdomains ("Visitors"),
End Users who submitted a request on business-class.com (Offline Users).
End Users who submitted or performed a booking by themself on ctb.business-class.com (Online Users).
Subscribers to Business Class newsletters, white papers, or similar types of information or materials ("Subscribers"),

1 to 4 collectively referred to as “Users”.

ACCEPTANCE OF AGREEMENT

By deciding to access and use (either by computer, mobile, or other electronic devices now or hereafter devised) the Services, User:

confirms that User is at least eighteen (18) years old, or of the legal age of majority in the jurisdiction in which User resides;
has the legal capacity to enter into this Agreement;
acknowledges that User has carefully reviewed the terms and conditions of this Agreement;
will only use the Business Class Services to make legitimate reservations for you or for another person for whom you are legally authorized to act (a "Third Party").
e. will inform such Third Party about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto.
f. will provide to Business Class Agents it will submit on the Business Class website only the personal data or the 'Third Party" data that is true, accurate, current, and complete.
g. if you have a Business-Class account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.
agrees to be bound by the terms of this Agreement as well as:

the Privacy Policy which sets out Business Class data privacy and protection practices;
any terms provided separately to User or indicated on the Website as applying to User's access to and use of the Services (e.g., the End User License Agreement, separate program, service, or feature terms and conditions);

additional third-party terms and conditions indicated in this Agreement or in other documents on the Website.

RIGHT TO USE THE SERVICE

License Grant. Our Services are protected by copyright, trade secret, and other intellectual property laws. Business Class hereby grants User a personal, limited, non-exclusive, non-transferable, revocable, non-sublicensable right and license to use the Services during the term of this Agreement in accordance with the terms and conditions of this Agreement. Except for rights expressly granted to User in this Agreement, Business Class reserves all other rights, title, and interest, including all intellectual property rights, in and to the Services and the underlying technology used to provide the Services, including without limitation all software and any copies, corrections, bug fixes, enhancements, modifications or new versions thereof and all research and development and experimental development in respect thereto ("Business Class Technology"). No rights are granted by implication, estoppel, or otherwise. User acknowledges that only Business Class shall have the right to maintain, enhance or otherwise modify the Services and Business Class Technology unless specific permissions are granted to User in a separate agreement with Business Class.
License Restrictions. User shall use the Services solely for the purposes that are permitted by and as contemplated in this Agreement. Without limiting any other provision of this Agreement, User agrees that User shall not, either directly or indirectly:

disseminate, market, license, sublicense, sell, resell, lease, transfer, assign, distribute, time share, let, rent, give somebody the loan of, or sub-authorize any element of the Services;
modify, translate, reverse engineer, decrypt, decompile, decode, disassemble, or create derivative works based on Business Class Technology (including without limitation the Business Class APIs and other software), undertake any benchmark trials using all or any part of the Business Class APIs, or in any other way try to procure the human decipherable form of the Business Class APIs, except to the extent expressly agreed upon in writing by Business Class with User or to the extent the foregoing restrictions are expressly prohibited by applicable laws notwithstanding a contractual provision to the contrary;
circumvent any user limits or other use restrictions that are built into the Services;
breach, override or otherwise circumvent any authentication or security mechanisms;
remove or obliterate any proprietary notices, ownership labels, classified legends, or marks from the Services;
indulge in any actions with the Services that meddle with, disturb, destroy, or access in an unlawful way the server networks, connections, systems, records, or other assets, tools, or services of Business Class or any related third party;
transmit any worms, viruses, Trojan horses, or any other malware, disruptive or harmful software, or data through User's access to and use of the Services; or
use the Services or any part thereof for any unlawful or fraudulent purpose or otherwise in any way not permitted by this Agreement.

PRIVACY POLICY

Business-Class believes strongly in protecting user privacy. Therefore, Business-Class is a licensee of the TRUSTe Privacy Program and has adopted a privacy policy. Users of this Site should refer to our Privacy Policy for information about how Business-Class uses and collects information.

COPYRIGHT

All Web-site materials, including, without limitation, the http://Business-Class.com logo, design, text, graphics, other files, and the selection and arrangement thereof are Copyright © 2024 Business-Class. ALL RIGHTS RESERVED. Except as stated herein, none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of Business-Class or the respective copyright owner. Permission is granted to display, copy, distribute and download the materials on this Site for personal, noncommercial and informational use only; provided that you may not, without the permission of Business-Class or the respective copyright owner, (a) copy, publish or post any materials on any computer network or broadcast or publications media, (b) modify the materials or (c) remove or alter any copyright or other proprietary notices contained in the materials.

TRADEMARKS

http://Business-Class.com , the http://Business-Class.com logo and the products and services described in this Site are either trademarks or registered trademarks of Business-Class and/or its suppliers and licensors, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Business-Class. In addition, all page headers, custom graphics, button icons, and scripts are service marks, trademarks and/or trade dress of Business-Class, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Business-Class. All trademarks, registered trademarks, product names, and company names or logos not owned by Business-Class mentioned herein are the property of their respective owners.

LICENSES AND SITE ACCESS

Business-Class grants you a limited license to make personal use only of the Site. Such grant does not include, without limitation: (a) any resale or commercial use of the Site or content therein; (b) the collection and use of any product listings or descriptions; (c) making derivative uses of the Site and its contents; or (d) use of any data mining, robots or similar data gathering and extraction methods. Except as noted above, you have not conveyed any right or license by implication, estoppel, or otherwise in or under any patent, trademark, copyright, or proprietary right of Business-Class or any third party.

You may not use, frame, or utilize framing techniques to enclose any Business-Class trademark, logo, or other proprietary information (including the images found at this Site, the content of any text or the layout/design of any page or form contained on a page) without Business-Class express written consent. Further, you may not use any meta tags or any other "hidden text" utilizing a Business-Class name, trademark, or product name without Business-Class express written consent.

LINKING

You are granted a limited, nonexclusive right to create a hyperlink to this Site provided such link does not portray Business-Class or any of its products and services in a false, misleading, derogatory, or otherwise defamatory manner. You may not use any logo or other proprietary graphic or trademark of Business-Class to link to this Site without the express written permission of Business-Class. This limited right may be revoked at any time.

Business-Class makes no claim or representation regarding and accepts no responsibility for, the quality, content, nature, or reliability of sites accessible by hyperlink from this Site, or sites linking to this Site. The linked sites are not under the control of Business-Class, and Business-Class is not responsible for the content of any linked site, or any link contained in a linked site, or any review, changes, or updates to such sites. Business-Class is providing these links to you only as a convenience, and the inclusion of any link does not imply affiliation, endorsement, or adoption by Business-Class of the site, or any information contained therein. When leaving any Business-Class site, you should be aware that Business-Class terms and policies no longer govern, and therefore you should review the applicable terms and policies, including privacy and data gathering practices, of that site.
USE OF THE WEBSITE

As a condition of your use of this Website, you warrant that:

You are at least 18 years of age.
You possess the legal authority to create a binding legal obligation.
You will use this Website in accordance with these Terms of Use.
You will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act (a "Third Party").
You will inform the Third Party about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto.
All information supplied by you on this Website is true, accurate, current, and complete.
If you have a Business-Class account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.

We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms of Use.

USER CONDUCT

In using this Site, you agree:

not to disrupt or interfere with the security of, or otherwise abuse, the Site, or any services, system resources, accounts, servers, or networks connected to or accessible through the Site or affiliated or linked Web sites.

not to disrupt or interfere with any other user's enjoyment of the Site or affiliated or linked Web sites.

not to upload, post or otherwise transmit through or on this Site any viruses or other harmful, disruptive, or destructive files.

not to use or attempt to use another's account, service, or system without authorization from Business-Class, or create or use a false identity on this Site.

not to transmit through or on this Site spam, chain letters, junk mail or any other type of unsolicited mass email to people or entities who have not agreed to be part of such mailings.

not to attempt to obtain unauthorized access to the Site or portions of the Site that is restricted from general access.

In addition, you agree that you are solely responsible for actions and communications undertaken or transmitted under your account and that you will comply with all applicable local, state, national and international laws, and regulations, including but not limited to United States export restrictions, that relate to your use of or activities on this Site.

COPYRIGHT POLICY AND COPYRIGHT AGENT

It is Business-Class policy to respect the copyright and intellectual property rights of others.

If you believe that Business-Class or any user of our site has infringed your copyright in any material way, please notify Business-Class Copyright Agent, and provide the following information:

A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright interest.

An identification of the copyrighted work claimed to have been infringed.

An identification of the material that you claim is infringing so that we may locate it on the site.

Your address, telephone number, and email address.

A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.

A statement by you that the above information in your Notice is accurate, made under penalty of perjury, and that you are authorized to act on behalf of the owner of the copyright interest involved.

INDEMNIFICATION

You agree to indemnify and hold harmless Business-Class from any claim, action, demand, loss, or damages (including attorneys' fees) made or incurred by any third party arising out of or relating to your conduct, your violation of these terms and conditions, or your violation of any rights of a third party.

SUBMISSIONS

You agree that any materials, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information, provided by you in the form of email or submissions to Business-Class or postings on this Site, are non-confidential and shall become the sole property of Business-Class. Business-Class shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use of these materials for any purpose, commercial or otherwise, without acknowledgment or compensation to you. The submission of any materials to Business-Class, including the posting of materials to any forum or interactive area, irrevocably waives all "moral rights" in such materials, including the rights of paternity and integrity.

DISCLAIMER OF WARRANTIES

YOU UNDERSTAND AND AGREE THAT THIS SITE AND THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS AVAILABLE THROUGH IT ARE PROVIDED ON AN "AS-IS" AND "AS AVAILABLE" BASIS. YOU EXPRESSLY AGREE THAT USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, Business-Class AND ITS AFFILIATES DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF TITLE, OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NO ORAL OR WRITTEN INFORMATION PROVIDED BY Business-Class OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PROVIDERS, MERCHANTS, SPONSORS, LICENSORS OR THE LIKE SHALL CREATE A WARRANTY; NOR SHALL YOU RELY ON ANY SUCH INFORMATION OR ADVICE.

YOU EXPRESSLY AGREE THAT USE OF THIS SITE, INCLUDING ALL CONTENT, DATA OR SOFTWARE DISTRIBUTED BY, DOWNLOADED OR ACCESSED FROM OR THROUGH THIS SITE, IS AT YOUR SOLE RISK. YOU UNDERSTAND AND AGREE THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR BUSINESS OR YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH CONTENT, DATA AND/OR SOFTWARE.

YOU ACKNOWLEDGE THAT Business-Class DOES NOT CONTROL IN ANY RESPECT ANY INFORMATION, PRODUCTS OR SERVICES OFFERED BY THIRD PARTIES ON OR THROUGH THIS SITE. EXCEPT AS OTHERWISE AGREED IN WRITING, Business-Class AND ITS AFFILIATES ASSUME NO RESPONSIBILITY FOR AND MAKE NO WARRANTY OR REPRESENTATION AS TO THE ACCURACY, CURRENCY, COMPLETENESS, RELIABILITY OR USEFULNESS OF CONTENT OR PRODUCTS DISTRIBUTED OR MADE AVAILABLE BY THIRD PARTIES THROUGH THIS SITE.

Business-Class DOES NOT MAKE ANY WARRANTY THAT THIS SITE OR ITS CONTENT WILL MEET YOUR REQUIREMENTS, OR THAT THE SITE OR CONTENT WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, OR THAT DEFECTS, IF ANY, WILL BE CORRECTED. Business-Class DOES NOT REPRESENT OR WARRANT THAT MATERIALS IN THIS SITE OR INFORMATION PROVIDED BY Business-Class VIA EMAIL OR OTHER MEANS ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE. NOR DOES Business-Class MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF Business-Class OR ITS CONTENT OR AS TO THE ACCURACY, COMPLETENESS OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH USE OF THE SITE.

Business-Class ASSUMES NO RESPONSIBILITY FOR ANY DAMAGES SUFFERED BY A USER, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA FROM DELAYS, NON-DELIVERIES OF CONTENT OR EMAIL, ERRORS, SYSTEM DOWNTIME, MISDELIVERIES OF CONTENT OR EMAIL, NETWORK OR SYSTEM OUTAGES, FILE CORRUPTION OR SERVICE INTERRUPTIONS CAUSED BY THE NEGLIGENCE OF Business-Class, ITS AFFILIATES, ITS LICENSORS OR A USER'S OWN ERRORS AND/OR OMISSIONS.

Business-Class ASSUMES NO RESPONSIBILITY FOR ANY DAMAGES SUFFERED BY A USER, INCLUDING, BUT NOT LIMITED TO, LOSS FROM NON-DELIVERY OF TRAVEL SERVICES PURCHASED FROM TRAVEL COMPANIES LISTED ON Business-Class SUCH AS (BUT NOT LIMITED TO) AIRFARE, HOTELS, TOURS, TRANSFERS, AND TRAVEL VOUCHERS. USER IS AWARE THAT COMPANIES AND THEIR AGENTS PROVIDING SUCH SERVICES ARE NOT IN ANY WAY RELATED TO Business-Class AND Business-Class HAS NO RESPONSIBILITY TO ENSURE DELIVERY OF SUCH SERVICES.

Business-Class DISCLAIMS ANY WARRANTY OR REPRESENTATION THAT CONFIDENTIALITY OF INFORMATION TRANSMITTED THROUGH THIS WEB SITE WILL BE MAINTAINED. SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

LIMITATIONS ON LIABILITY

UNDER NO CIRCUMSTANCES, INCLUDING WITHOUT LIMITATION NEGLIGENCE, SHALL Business-Class OR ITS PARENTS, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, TRANSMITTING, OR DISTRIBUTING Business-Class OR RELATED SERVICES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING FROM OR IN CONNECTION WITH THE USE OR INABILITY TO USE Business-Class OR ANY CONTENT PROVIDED BY OR THROUGH THIS SITE, OR RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, OR OTHER INFORMATION THAT IS SENT OR RECEIVED, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOST PROFITS, USE, DATA OR OTHER INTANGIBLES, EVEN IF Business-Class HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

APPLICABLE LAW

These terms and conditions shall be governed by and construed under the laws of the State of California, without resort to its conflict of law provisions. You agree that any action at law or in equity arising out of or relating to these terms and conditions shall be filed only in the Superior Court of San Francisco County, California, or the United States District Court for the Northern District of California, and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of these terms and conditions.

TERMINATION

Notwithstanding any of these terms and conditions, Business-Class reserves the right, without notice and in its sole discretion, to terminate your license to use this Site and to block or prevent future access to and use of this Site.

SEVERABILITY

Suppose any provision of these terms and conditions shall be deemed unlawful, void or for any reason unenforceable. In that case, that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions.

DISPUTES; ARBITRATION

Business-Class is committed to customer satisfaction, so if you have a problem or dispute, we will try to resolve your concerns. But if we are unsuccessful, you or we may pursue claims as explained in this section. To give us an opportunity to resolve informally any disputes between you and us arising out of or relating in any way to the Website, these Terms of Use, our Privacy Policy, any services, or products provided, any dealings with our customer service agents, or any representations made by us ("Claims"), you agree to communicate your Claim to Business-Class by contacting Business-Class Customer Support , see all phone numbers.

Disputes.

The exclusive means of resolving any dispute or claim arising out of or relating to this Agreement (including any alleged breach thereof), the Service, or the Website shall be BINDING ARBITRATION administered by the American Arbitration Association. The one exception to the exclusivity of arbitration is that you have the right to bring an individual claim against the Company in a small-claims court of competent jurisdiction. But whether you choose arbitration or small-claims court, you may not under any circumstances commence or maintain against the Company any class action, class arbitration, or other representative action or proceeding. By using the Website or the Service in any manner, you agree to the above arbitration agreement. In doing so, YOU GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend any claims between you and the Company (except for matters that may be taken to small-claims court). YOU ALSO GIVE UP YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR OTHER CLASS PROCEEDING. Your rights will be determined by a NEUTRAL ARBITRATOR, NOT A JUDGE OR JURY.

http://Business-class.com deems the following chargeback scenarios as improper and retains the right to investigate and rebut any such chargeback claims and to recover costs of such chargeback claims from you.

Indemnification.

You agree to protect and indemnify Business Class, its affiliates, partners, joint ventures and/or their respective suppliers and any of their respective officers, directors, managers, employees, and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by: you or on your behalf more than the liability described above. by third parties because of your breach of these Terms & Conditions, notices or documents referenced on the Website. your violation of any law or the rights of a third party.

INTERNATIONAL TRAVEL

International travel requires that passengers have in possession a valid Passport, which must be presented for all international flights. Some countries may require a visa and/or health card. It is the passenger's responsibility for ensuring all travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and that any other foreign entry requirements are met.

Business-Class has no special knowledge and does not advise passengers regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to
international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at www.state.gov, www.tsa.gov, www.dot.gov, www.faa.gov, www.cdc.gov and www.treas.gov/ofac.
Passport and Visa: Many countries require that your passport should be valid for a minimum period from the date of arrival in that country. For any questions regarding what the applicable minimum period is and any other conditions or passport/visa requirements for travel, please consult the Embassy or Consulate of the country you are going to visit or transit through.

It is strongly recommended that passengers verify visa requirements for all the stops as some of the countries may require a transit visa. Passengers transiting via or connecting between the airports within the European Union - Schengen Zone may need a Schengen Entry visa. Some countries have special requirements for one-way travel.

Passport and visa information may be obtained by contacting the Travel Advisory Section of the U.S. State Department at +1 202 647 5225 or by visiting the State Department's Web site at Travel.State.Gov. Non-U.S. passport holders should be sure to contact the embassies of their destination and transit countries to obtain entrance requirements.We accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.

Health: Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip. To obtain medical information, you may contact the centers for Disease Control at (1) 404 332 4559 or visit the CDC's Web site at http://CDC.gov .

Disinfection: Although not common, most countries reserve the right to disinfect aircraft if there is a perceived threat to public health, agriculture, or environment. The World Health Organization and the International Civil Aviation Organization have approved the following disinfection procedures: (1) spray the aircraft cabin with an aerosolized insecticide while passengers are on board or (2) treat the aircraft’s interior surfaces with a residual insecticide while passengers are not on board. For more information, see: http://ostpxweb.dot.gov/policy/safetyenergyenv/disinsection.htm.

BY OFFERING RESERVATIONS FOR TRAVEL PRODUCTS TO PARTICULAR INTERNATIONAL DESTINATIONS, Business-Class DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.

BAGGAGE ALLOWANCE:

The Baggage Allowance is reflected on the order confirmation with Business-Class as well as on the electronic ticket. The Customer should check directly with the airline, indicated on his itinerary, for the latest baggage allowance information to learn about the permitted count, size, and weight for every type of item he would like to bring on the trip. Some Carriers offer lower fares that do not include luggage. Once you have selected your flight, check the order confirmation to find out if luggage is included in your fare. If luggage is not included, you will need to add it. In most cases, this service is available via the airline’s website. The cost of adding luggage is generally higher at the airport, so we recommend adding it before you check in. Baggage allowance policies and baggage fees associated with checked or carry-on baggage vary widely and are subject to change by the airlines at any time. If your luggage exceeds the weight, size or number specified in the airline policy, the airline may charge additional charges for carrying luggage.

BOOKING PROCESS

For your convenience, our use of the following terms in these Terms & Conditions shall have the meaning below:

"Service Element" - a singular product or service listed on the Site that can be booked independently of any other service. (e.g.: car, hotel, flight).

"Travel Supplier" - a vendor of one or more Service Elements. (e.g.: hotels, car suppliers, airlines). Business-Class does not act as principal but plans with third-party vendor Travel Suppliers for Service Elements, all as defined above.

"Booking" - a negotiation process with the Travel Supplier carried out by you while using this Site for the purpose of obtaining one or more Service Elements that may result in a contract with the Travel Supplier at the time, we receive full payment and accept your offer.

To complete a Booking, the following steps are taken to ensure its validity: When we place Service Elements on our Site, we are inviting you to make an offer for their purchase. You do not make this offer until you press "Book" on the payment page (entitled "Review Trip Details and Book") of the Site.

Once you have done so you have made Business-Class an offer (which cannot be withdrawn if you change your mind) to purchase the relevant Service Element(s) from the relevant Travel Supplier(s) (your "Booking"). We are free to accept your offer on behalf of the relevant Travel Supplier or to reject it, at our sole discretion.

The Business-Class email confirmation is NOT the contractual acceptance of the Booking, but merely an acknowledgement that we have received your offer. We will need to check the availability of the relevant Service Element(s).

If the relevant Service Element is available, your Booking will be processed. The contract pertaining to the relevant Booking is formed when payment in full has been received.

The contract between you and the relevant Travel Supplier will relate only to those Service Elements confirmed by email with ticket numbers in case of air or reservation numbers in case of hotels, cars, or activities.

The terms of your Booking (such as price, availability and/or dates of travel) are not guaranteed until the contract is formed between you and the Travel Supplier, and a ticket has been issued and/or a reservation has been made and confirmed by the Travel Supplier. Please note that once you have completed the Booking stage you can only cancel or change the details (such as names or destinations) of your Booking at our sole discretion and in accordance with these Terms & Conditions.

These Booking processes will apply to any of our individual Service Element's Terms & Conditions set out below. The airline ticket Terms & Conditions, the hotel Terms & Conditions, the car rental Terms & Conditions, the attractions, and services Terms & Conditions supplement any area not covered by the Booking process. We reserve the right to change the Booking process at any time, with changes automatically taking effect from the date such changes are posted on the Site.

At all times throughout your trip a government-issued photo ID is required for security checks at airports, hotels and car rental locations and may be required for attractions and other products as deemed necessary by the relevant Travel Suppliers.
Neither Business-Class nor its affiliates accept any responsibility, and you will not be entitled to any refunds whatsoever, if you are denied boarding, delayed, or deported due to non-fulfillment of the above.

Government entry/exit fees may apply, depending on your destination.

These are your sole responsibility and will be additional to your Booking charges.

All travelers on your Booking (if more than one passenger) must travel on the same itinerary. Individual passengers cannot be added to, and/or deleted from your Booking.

Business-Class reserves the right to correct errors in any advertised price and, if applicable, give you an option to either cancel the Booking or allow Business-Class to collect an amount equal to any increase in price from your provided credit or debit card, prior to your departure. Each Service Element listed in your Booking is provided by the respective Travel Supplier. Frequent traveler points and/or miles may or may not be available for any portion of your Booking. You must check this with the relevant Travel Supplier.

Once you have made your Booking, you cannot transfer or change the name(s) or destination(s) listed in your Booking. Your Booking will be fulfilled on the delivery date set out in your ticket information email or, if no delivery date is specified, then on the date the ticket is issued, unless there are exceptional circumstances.

The terms of this agreement incorporate by reference the terms of each airline's contract of carriage. Passengers may inspect the full text of the contract of carriage at each airline's airport or city ticket offices. Passengers have the right, upon request to the airlines, to receive free of charge by mail or other delivery service the full text of the contract of carriage. The incorporated terms of the contract of carriage may include: (1) Limits on the airline's liability for personal injury or death of passengers, and for loss, damage, or delay of goods and baggage, including fragile or perishable goods; (2) Claim restrictions, including time periods within which passengers must file a claim or bring an action against the airline for its acts or omissions or those of its agents; (3) Rights of the airline to change terms of the contract; (4) Rules about reconfirmation of reservations, check-in times, and refusal to carry; (5) Rights of the airline and limitations concerning delay or failure to perform service, including schedule changes, substitution of alternate airline or aircraft, and rerouting.

PRICING, TAXES/FEES, AND PAYMENT:

Our total prices include all taxes and fees applicable to airfare, hotel accommodation, car rentals and activities included in your Booking, unless stated otherwise in your ticket information email or in these Terms & Conditions. Additional fuel surcharges, security, baggage, seat reservation, hotel incidentals, and other applicable service charges may apply which will be charged by the relevant Travel Supplier at time of check-in. You are solely responsible for any such additional charges due to the Travel Supplier. If you have any questions about such charges, please contact the relevant Travel Supplier directly.

Prices quoted for Service Element(s) do not include liability insurance, collision damage waiver, personal accident insurance, personal effects protection, drop-off charges, gas, child safety seats, sky racks or incidental room charges at the hotel (telephone, movies, energy surcharges and any applicable increases in taxes). All such charges must be paid at the car rental pick-up location and/or at the check-in counter at the hotel. Prices quoted also do not include any additional flight fuel surcharges or other surcharges which may be imposed from time to time by the relevant Travel Supplier or authorities, all of which must be paid by you. Payment must be made in full of a valid credit or debit card at the time of Booking. Business-Class accepts all major credit or debit cards with a verifiable billing address.

You hereby authorize Business-Class and its authorized third party to process the charge to the credit or debit card you provide to us for the total amount of your Booking.

You may be required by the relevant Travel Supplier(s) to present a valid credit or debit card at the time of check-in at the hotel and/or at the pick-up location of the car rental company to provide confirmation of authorized card usage and/or to secure any additional charges. The cardholder must be a traveler listed on your Booking.

All offers, prices, and conditions of sale may be subject to:

change without notice.
advance purchase, eligibility, seating, or other limitations.
travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or waitlisting restrictions.
reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply).
other conditions/restrictions.

If your itinerary involves an ultimate destination or stop in a country other than the country of departure, the provisions of a treaty known as the "Warsaw Convention" may be applicable to your entire trip, including any portion entirely within the country of origin or destination. The Warsaw Convention governs and may limit the liability of certain air carriers for death of or personal injury to passengers and/or loss of or damage to baggage.

A reservation is not complete until confirmed/ticketed. To protect our customers, we verify with the credit/debit card company that the billing address and credit card verification number you provided to us is accurate and that your debit/charge will be accepted. Until such information is verified, the fare is subject to change. We are not responsible for any transaction that is declined based on a credit/debit card that is declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process. In the event the fare selected is not available an approval code may have been issued on your credit card. If the transaction is not completed the approval code may temporarily credit the amount from your bank account.

General Rules and Conditions

The names of the passengers provided must match the names shown on the passports. Once the tickets are issued, they are non-transferable. Even a small mistake in the name can cause a major inconvenience for the passengers during their travel. Sometimes this mistake can even prevent the passengers from using their tickets. Name changes on tickets are not allowed – only the original passenger can use the ticket(s).

Exchanges, Cancellations, and Refunds

The above confirmed tickets are non-exchangeable, non-refundable, non-reroutable and non-transferable. If fare rules allow refunds and/or exchanges, a USD250.00 Business Class fee will be charged to process any refund and/or exchange request. This fee will be collected in addition to the penalties charged directly by the airline and/or recalled by the airline from Business Class. Fees vary depending on the provider's terms and conditions.

Reservations for tickets to be refunded and/or exchanged must be canceled at least 72 hours prior to scheduled departure - NO SHOW ticket(s) will not be processed for refund and/or exchange.

Cancellation of reservation does not automatically initiate refund. If fare rules allow cancellation for future use, you will receive a travel credit (less any supplier’s fees) towards a future ticket purchase on long-haul international flights of equal or greater value, which will be valid for up to twelve (12) months from your original date of purchase.

*Tickets paid with points are not subject to monetary refunds and only travel credit in an equal amount will be issued.

All exchanges can be made only prior to scheduled departure and are subject to fare difference and fare rules applicable on the date of change. After the tickets are issued, any changes or refunds are subject to the restrictions of the fares used.

Please pay attention to the fare restrictions of your tickets. If you need more flexibility with your tickets in terms of refunds and exchanges, please consult your agent and request a less restrictive fare. Airlines offer a wide range of fares, including those that offer exchanges and refunds without any restrictions and penalties. The airlines strictly follow their policies, and do not permit exchanges or refunds in case the fare restrictions do not allow it. The airlines determine the restrictions of the fares, and Business Class has no power to override these restrictions.

Airline tickets are subject to the published conditions of carriage and rules, including but not limited to, cancellation policies of the applicable airline. The contract of carriage in use by the applicable airline, when issued, shall be between the applicable airline and the passenger. Airlines retain the right to adjust flight times and schedules at any time - schedule changes can result in an itinerary that falls outside of contractual agreements. Airlines may also in their discretion change or cancel flights or itineraries. Business Class is not responsible for schedule changes.

Please contact the airlines to verify the current flight information and reconfirm your flights 72 hours prior to your scheduled departure. Failure to use any reservation will result in an automatic cancellation of all continuing and return flight reservations and suspension of the tickets. The ticket can be used only in the sequence it was issued. Out of sequence usage is not allowed. The recommended check-in time for all international flights is minimum 3 hours, even if you are traveling on a domestic flight to another airport to connect to your international flight.
Passengers on a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that international treaties known as the Montreal Convention, or its predecessor, the Warsaw Convention, including its amendments (the Warsaw Convention system), may apply to the entire journey, including any portion thereof within a country. For such passengers, the applicable treaty, including special contracts of carriage embodied in any applicable tariffs, governs, and may limit the liability of the carrier.

Notice of Liability Limitations. The Montreal Convention or the Warsaw Convention system may be applicable to your journey and each treaty governs and may limit the liability of air carriers for death or bodily injury, for loss of or damage to baggage, and for delay.

Where the Montreal Convention applies, the limits of liability are as follows: There are no financial limits in respect of death or bodily injury. In respect of destruction, loss of, or damage or delay to baggage, 1,100 Special Drawing Rights (Approximately EUR 1,300; USD1,700) per passenger in most cases. For damage occasioned by delay to your journey, 4,694 Special Drawing Rights (approximately EUR 5,400; USD7,100) per passenger in most cases.

EC Regulation No. 889/2002 requires European Community carriers to apply the provisions of the Montreal Convention limits to all carriage by them of passengers and their baggage by air. Many non-European Community carriers have elected to do so in respect of the carriage of passengers and their baggage.

Where the Warsaw Convention system applies, the following limits of liability may apply: 16,600 Special Drawing Rights (approximately EUR 20,000; USD20,000) in respect of death or bodily injury if the Hague Protocol to the Convention applies, or 8,300. Special Drawing Rights (approximately EUR 10,000; USD10,000) if only the Warsaw Convention applies. Many carriers have voluntarily waived these limits in their entirety, and US regulations require that, for journeys to, from or with an agreed stopping place in the US, the limit may not be less than USD75,000. 17 Special Drawing Rights (approximately EUR 20; USD20) per kg for loss of or damage or delay to checked baggage, and 332 Special Drawing Rights (approximately EUR 400; USD400) for unchecked baggage. The carrier may also be liable for damage occasioned by delay. Further information may be obtained from the carrier as to the limits applicable to your journey. If your journey involves carriage by different carriers, you should contact each carrier for information on the applicable limits of liability. Regardless of which treaty applies to your journey, you may benefit from a higher limit of liability for loss of, damage or delay to baggage by making at check-in a special declaration of the value of your baggage and paying any supplementary fee that may apply. Alternatively, if the value of your baggage exceeds the applicable limit of liability, you should fully insure it before you travel. Time limit for action: Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the ought to have arrived. Baggage claims: Written notice to the carrier must be made within 7 days of the receipt of checked baggage in the case of damage, and, in the case of delay, within 21 days from the date on which it was placed at the disposal of the passenger. Supplier Rules and Restrictions.

Additional terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select from both airline and hotel suppliers. Please read these additional terms and conditions carefully on the airline or hotel or other accommodation providers websites. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the suppliers’ rules and restrictions regarding availability and use of fares, products, or services. We reserve the right to cancel your booking if full payment is not received in a timely fashion. Some airline or hotel suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your travels. Such deposit is unrelated to any payment received by Business Class for your booking. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such suppliers’ rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur because of such violation.

TICKET DELIVERY.

All the tickets sold by Business Class are electronic tickets (e-Tickets) and will be sent to the E-Mail address provided by you during the booking. Once your electronic tickets are issued, you will receive an E-Mail confirmation which will include the ticket number, and the reservation numbers for each airline you will be traveling on.

NO WAIVER

No failure on the part of Business-Class to enforce any part of these Terms & Conditions shall constitute a waiver of any of Business-Class rights under these Terms & Conditions, whether for past or future actions on the part of any person. Neither the receipt of any funds by Business-Class nor the reliance of any person on Business-Class actions shall be deemed to constitute a waiver of any part of these Terms & Conditions. Only a specific, written waiver signed by an authorized representative of Business-Class shall have any legal effect whatsoever.

DATA SCRAPING

If you abuse this Site with numerous scans, data scraping, or screen scraping, we reserve the right to terminate your access to this Site immediately, without notice.

NO RELATIONSHIP

Nothing contained in these Terms and Conditions shall be deemed or construed as creating a joint venture, partnership, independent contractor, or employment relationship between us or any of the parties hereto based on your use of the Site or making travel reservations or bookings. Neither you nor Business-Class is, by virtue of these Terms & Conditions, authorized as an agent, employee, or legal representative of the other party. No party shall have any power or authority to bind or commit any other party.

FORCE MAJEURE

Any act or situation which is beyond our control is known as a "Force Majeure" event. In such a circumstance, we are not liable for any failure to perform or delay in performance of our obligations or contracts, for interruption of service directly or indirectly from acts of God.

No party will be held legally responsible for any losses or damages of nature incurred or suffered by that other party if this failure or delay is the direct result of a Force Majeure event.
Any act, event, non-happening, omission, or accident beyond our control includes (but is not limited to): Strikes, lockouts, or other industrial action.
Civil commotion, riot, invasion, cyber-attack, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disasters.
Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
Interruption or failure of utility service (including the inability to use public or private telecommunications networks).
The acts, decrees, legislation, regulations, or restrictions of any government.
Other causes, beyond our reasonable control.

We will use our reasonable endeavors to minimize any delay caused by Force Majeure or to find a solution by which our obligations under these Terms of Use or any related contract between us may be performed despite the Force Majeure event.

IN CASE OF FORCE MAJEURE EVENT:

Business Travel Group LLC has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure, or other causes beyond their direct control. Business Travel Group LLC has no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.

IMPORTANT:

Our company services are provided in full by our agents, by services we mean processing any requests made by the customer to cancel, change the flight, or refund requests, so for these services offered by our company a separate reduced fee will be charged. Our company has no influence and therefore cannot be held liable for the outcome of the cancel/change/refund process, which is a total discretion of the airlines. Nevertheless, the fee paid to process your request, which is not the airline's fee to cancel/change/refund the ticket, is a service provided by our company and cannot be returned.

COVID-19 WAIVER OF LIABILITY

You agree that it is your personal decision to travel, and you are doing so with full knowledge of current travel recommendations and travel restrictions with regards to the risks of COVID-19. We assume no responsibility for and shall not be liable for unsafe conditions or health hazards including pandemics or other illnesses. We have no special knowledge of dangers during travel or at destinations. For information related to such dangers, we recommend going to the State Department travel website at http://www.travel.state.gov , click on "Find International travel Information" then click on "Country Information", and fill in the name of the destination country. For medical and health information, we recommend going to the Centers for Disease Control website at http://www.cdc.gov/travel , then click on "Destinations" and scroll to the name of the destination country. We have no responsibility for COVID-19-related requirements that travel suppliers and governments may impose from time to time, such as health affidavit forms, health screenings prior to departure or upon arrival, face coverings, or quarantines. For the latest COVID-19 government travel regulations, we recommend going to IATA’s website at https://www.iatatravelcentre.com/international-travel-document-news/1580226297.htm. For the latest travel supplier requirements, check the supplier’s home page. We are not responsible for the acts or omissions of travel suppliers or their failure to adhere to their own schedules, provide services or refunds, financial default, or failure to honor future trip credits. We have no special knowledge regarding the financial condition of the suppliers, and we have no liability for recommending a trip credit in lieu of a refund. If requested, we will assist with obtaining any refunds due or rebooking trips using future credits, but we may charge a nonrefundable fee for such services. You agree to hold us harmless for your election not to purchase travel insurance or for any denial of claim by travel insurer as it relates to COVID-19 or any other claim under the policy. YOU HEREBY EXPRESSLY ASSUME ALL OF THE RISKS AND DANGERS DESCRIBED ABOVE, AND YOU HEREBY EXPRESSLY AGREE TO FOREVER RELEASE, DISCHARGE AND HOLD US, AND OUR AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, ASSOCIATES, AFFILIATED

PROHIBITED ITEMS

For safety reasons, dangerous goods must not be packed in checked or cabin (unchecked) baggage except as specifically permitted. Dangerous goods include but are not limited to compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidizing materials, poisons, infectious substances, and briefcases with installed alarm devices. For security reasons, other restrictions may apply. Check with your carrier. Federal law forbids the carriage of dangerous materials aboard aircraft in your luggage or on your person.

PAYMENT METHODS

All Booking Requests must be submitted with a major credit card unless otherwise expressly stated. The total price will be billed in the currency indicated on the booking screen.

Some banks and credit card companies impose fees for international transactions. If you are making a booking from outside of the United States on a US credit card, your bank may convert the payment amount to your local currency and charge you a conversion fee. This means the amount listed on your credit or bank card statement may be in your local currency and therefore a different figure than the figure shown on the billing summary page for a reservation booked on the Website. In addition, a foreign transaction fee may be assessed if the bank that issued your credit card is located outside of the United States. Booking international travel may be an international transaction by the bank or card company since Business-class may pass on your payment to an international travel supplier. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank.

BUSINESS-CLASS STANDARD TICKET PROTECTION TERMS & CONDITIONS

Business-Class Standard Ticket Protection (“Ticket Protection”) - is an additional charge which provides a less restrictive fare and covers different unpredictable situations as detailed below. Ticket Protection is NOT an insurance policy. Travel insurance is available at the customer’s request.

Should you wish to cancel your trip and refund your ticket(s), you must cancel your reservation at least 72 hours before your scheduled departure time. Our agents are ready to assist you with your cancelation. Please contact our agents by calling Customer Support , see all phone numbers or by emailing the request to support@business-class.com. No-show tickets are not eligible for Ticket Protection refund or exchange.

Missed Connection

If the traveler misses a trip departure resulting from the cancellation or significant delay due to inclement weather or a carrier-caused delay, Business-Class will exchange the ticket free of any airline and Business-Class fees provided seats are available in the same booking code. Ticket Protection does not cover separate tickets issued under different reservations.

Flight delay compensation

If the arrival time at the destination was delayed more than 3 hours than planned and the airline was responsible for the delay (e.g. operational circumstances or technical difficulties), the passenger may be entitled to receive compensation. Business-Class will file a claim on behalf of the passenger directly with the airline and forward any compensation provided by the carrier to the travelers. The flight delay must be reported to Business Class within 24 hours from arrival time by calling or emailing Business-Class Customer Support. Business-Class does not guarantee that the airline will provide compensation and is not responsible for airline flight delays.

Hospitalization of the passenger

Ticket Protection allows a 100 % refund of fully unused tickets for the traveler(s) hospitalized at the time of scheduled departure. To be eligible for a refund through Ticket Protection, the traveler must provide the hospitalization certificate* to Business-Class and cancel the reservation before the scheduled departure.

Ticket Protection allows the free-of-charge exchange of partially used tickets for travelers hospitalized at the time of scheduled return. Fare difference may apply. To be eligible for the free-of-charge exchange, the traveler must provide the hospitalization certificate* to Business-Class and cancel the reservation before the scheduled return. In addition, the Business-Class processing fee will be waived for all travelers unable to take their trip for any reason.

*The hospitalization certificate must be verifiable and state that the doctor clearly prohibits passengers from taking the trip. Ticket Protection does not cover family members or travel companions who are fit to travel as scheduled.

Illness

Ticket Protection allows the free-of-charge exchange of partially used tickets for passenger(s) unable to travel as scheduled due to illness. Fare difference may apply. To be eligible for the free-of-charge exchange, the traveler must provide a doctor's note or a medical certificate* to Business-Class and cancel the reservation before the scheduled return. In addition, the Business-Class processing fee will be waived for all travelers unable to take their trip for any reason.

*The doctor's note or medical certificate* must be verifiable and state that the doctor clearly prohibits passengers from taking the trip. Ticket Protection does not cover family members or travel companions who are fit to travel as scheduled.

Lost or mishandled luggage

Ticket Protection also covers passengers who have their baggage mishandled by airlines or airport employees. If the undelivered bag is not returned to you within 120 hours of your flight arrival time, Business-Class will pay USD1000 for each undelivered bag.

The traveler must file a claim with the airline before reporting the mishandled bag to Business-Class.
Mishandled bags must be reported to Business-Class within 24 hours of the time of flight arrival by calling or emailing Business-Class Customer Support
Payments are limited to 2 undelivered bags per person.
Purchase covers only baggage checked in at the airport. Carry-on bags are not covered.
Theft, missing items, and damage to baggage are not included in this service. Coverage applies only to undelivered baggage mishandled by the airline.
If the wrong bag is delivered to you, you will need to provide proof of the delivery receipt to show that the wrong bag has been delivered. In this event, Business-Class will have another 72 hours to locate the correct bag, either from the initial delivery time or from the time you report the incorrect delivery to Business-Class.
If you provide the wrong information when filling out a mishandled baggage report, you will receive an email asking for the correct information. If you do not reply to that email within 12 hours, Business-Class will not make the payment for the mishandled baggage.
If you did not provide a delivery address to the airline when filling a lost baggage claim with them, Business-Class will close the case once the bag arrives at the designated airport.
Each purchase is per person and per airline confirmation number.
Purchase does not cover tickets bought separately under a different airline confirmation number.

BUSINESS-CLASS PREMIUM TICKET PROTECTION TERMS & CONDITIONS

Business-Class Premium Ticket Protection (“Premium Ticket Protection”) - is an additional charge which provides a less restrictive fare and covers different unpredictable situations as detailed below. Premium Ticket Protection adds an additional layer of convenience to the Standard Ticket Protection service package, offering the customer the possibility to save both time and money on current and future purchases. Ticket Protection is NOT an insurance policy. Travel insurance is available per the customer’s request.

Should you wish to cancel your trip and refund your ticket(s), you must cancel your reservation at least 72 hours before your scheduled departure date. Our agents are ready to assist you with your cancelation. Please contact our agents by calling Customer Support , see all phone numbers or by emailing the request to support@business-class.com. No-show tickets are not eligible for Ticket Protection refund or exchange.

Missed Connection

Flight delay compensation

Hospitalization of the passenger

Ticket Protection allows the free-of-charge exchange of partially used tickets for travelers hospitalized at the time of scheduled return. Fare difference may apply. To be eligible for the free-of-charge exchange, the traveler must provide the hospitalization certificate* to Business-Class and cancel the reservation before the scheduled return. In addition, Business-Class processing fee will be waived for all travelers unable to take their trip for any reason.

Illness

Ticket Protection allows free-of-charge exchange of partially used tickets for passenger(s) unable to travel as scheduled due to illness. Fare difference may apply. To be eligible for the free-of-charge exchange, the traveler must provide a doctor's note or a medical certificate* to Business-Class and cancel the reservation before the scheduled return. In addition, Business-Class processing fee will be waived for all travelers unable to take their trip for any reason.

Lost or mishandled luggage

The traveler must file a claim with the airline before reporting the mishandled bag to Business-Class.
Mishandled bags must be reported to Business-Class within 24 hours of the time of flight arrival by calling or emailing Business-Class Customer Support
Payments are limited to 2 undelivered bags per person.
Purchase covers only baggage checked in at the airport. Carry-on bags are not covered.
Theft, missing items, and damage to baggage are not included in this service. Coverage applies only to undelivered baggage mishandled by the airline.
If the wrong bag is delivered to you, you will need to provide proof of the delivery receipt to show that the wrong bag has been delivered. In this event, Business-Class will have another 72 hours to locate the correct bag, either from the initial delivery time or from the time you report the incorrect delivery to Business-Class.
If you provide the wrong information when filling out a mishandled baggage report, you will receive an email asking for the correct information. If you do not reply to that email within 12 hours, Business-Class will not make the payment for the mishandled baggage.
If you did not provide a delivery address to the airline when filling a lost baggage claim with them, Business-Class will close the case once the bag arrives at the designated airport.
Each purchase is per person and per airline confirmation number.
Purchase does not cover tickets bought separately under a different airline confirmation number.

30% Off flexible ticket + Premium TP

The traveler(s) can benefit from a 30% discount of the total amount paid for Premium Ticket Protection and Flexible ticket if both are activated for the same ticket(s).

24/7 Priority Concierge Service

Premium Ticket Protection provides passenger(s) priority access to Business-Class’s Concierge Service.

Business-Class will facilitate any request related to travel arrangements, including arranging special meals and seats, VIP transfers, chauffeur service, car rentals, and hotel accommodations.

Price Drop Protection

Price Drop Protection provides the customer(s) with the opportunity to save money if an airfare price drops within 24 hours after the booking process was completed.

In case a cheaper price is found within 24 hours, Business-Class will rebook the customer's flight and issue a new ticket with the same itinerary, but a different booking number.

The price difference will be refunded in the form of a travel voucher designed for the next booking with us.

Please note that Price Drop Protection does not guarantee any savings, as it depends on a lower fare availability. If no price changes are detected within 24h after the booking is made, passenger(s) airfare will remain as initially booked.

Free seat selection

The advanced seat selection service allows passenger(s) to book their preferred seat for free, in the same cabin.

Whether the traveler(s) has a preference between the aisle and window seats or wants to be seated next to the person traveling with them, Business-Class will assist with the free seat selection, depending on availability.

Refund in the form of a travel voucher

Premium Ticket Protection may allow refunds in the form of a travel credit that can be used towards a future ticket purchase on international flights of equal or higher value, which will be valid for up to 12 months from your original date of purchase.

Please note that restrictions may apply and travel vouchers may not be available for all airfares. All airline rules and policies are to be applied.

Upgrade waitlist priority against a fare difference

Premium Ticket Protection allows the customer(s) to take advantage of Business-Class’s upgrade waitlist priority.

Passenger(s) may switch to a higher travel class, provided the applicable fare difference is paid.

Please note that an upgrade depends on seat availability in a higher cabin and may not be accessible on all flights.

FLEXIBLE TICKET

http://Business-class.com Flexible Ticket ("Flexible Ticket") - Flexible Ticket is an additional service, which provides the traveler with an opportunity of a single-use rebook/reschedule the booked flight without paying the additional costs of the airline’s or Business-Class’s agency fees. Be it personal or business reasons, medical conditions, or unpredictable changes to your schedule. Flexible Ticket allows you to change the date and time of your flight with no additional costs, other than the fare difference if any.

The Flexible Ticket must be booked and paid for during the booking process and cannot be added afterward. The service remains non-refundable in case the traveler decides to cancel the flight.

If you want to rebook your ticket, you have to contact our customer service , see all phone numbers or by emailing your request to support@business-class.com, during our office hours. Flexible Ticket service will no longer be available if any changes to the booking are made directly with the airline.

Rebooking a flight using the Flexible Ticket service is subject to seat availability, so if the requested changes result in a more expensive airfare, the fare difference will have to be covered by the traveler.

All changes must be made at least 72 hours before the original time of departure. The Customer may take advantage of the Flexible Ticket only once for a specific booking, with the new flight being on the same operating carrier as the original.

In case of rebooking, the journey must be made within a year from the issuing date of the original booking.

Upgrades to a different cabin or booking class are subject to availability and the fare difference will have to be covered by the customer.

Name changes/corrections and ticket transfers to other persons or carriers are not permitted.

Changes to the origin and/or destination of the flight are not permitted. The flight’s segments must be used in the same order in which they were originally booked.

Flexible Ticket cannot be used in case of a missed connection or the traveler not showing up for a flight.

Your booking becomes non-refundable once the Flexible Ticket service has been used.

Flexible Ticket rebookings are considered completed and the service used once the customer receives a confirmation email from Business-class. If for any reason you have not received the confirmation, please do not hesitate to contact our customer service.

In case you have any additional questions or concerns regarding the Flexible Ticket service, please contact our customer service , see all phone numbers.

Bundle Deals (Premium Ticket protection + Flexible Ticket)

Time Limitations: The bundle deal is only available for a limited time, such as during a specific promotional period or until a certain number of bundles have been sold.

Product Limitations: The bundle deal is only available for Premium Ticket Protection and Flexible Ticket. Other products are excluded from the deal.
Price Changes: The discount of the bundle deal may be changed at any time, but the price of each product is based on the ticket selling price. The discount only applies when both products are purchased together.
Refunds and Returns: If a customer cancels one of the products in the bundle, the discount will no longer apply, and the remaining product will be charged at full price. The terms and conditions of each separate product will govern the refund and return policies for that product.
Availability: The bundle deal is only available online through Business Class Flights | Best Business Class Deals, Tickets & Flights.

Terms and Conditions: Customers should carefully review the terms and conditions for Premium Ticket Protection and Flexible Ticket before purchasing the bundle deal. Each separate product has its own terms and conditions that govern the bundle terms and conditions.

SWEET FARES

Overview

The Sweet Fares service provided by http://Business-Class.com is designed to offer cost-effective travel options by leveraging unique flight combinations. This service enables passengers to book flights to their desired destination via an indirect route, often at a lower cost than direct flights. Sweet Fares is intended for travelers seeking flexibility and savings in their travel plans.

Terms of Use

Standard Baggage Allowance: Unlike traditional hidden city travel hacks, Sweet Fares allows passengers to travel with the standard baggage allowance provided by the airline. Passengers are responsible for ensuring their baggage complies with the airline's policies for each segment of their journey.
Visa and Health Documentation: Travelers are required to comply with all entry requirements for both their intended and final destinations as per the itinerary. This includes obtaining necessary visas and health documentation, such as COVID-19 related papers, if applicable.
Mandatory Check-In for All Flights: http://Business-Class.com facilitates online check-in and boarding pass distribution when possible. If check-in at the airport is required, passengers should check in for all segments of their itinerary to avoid issues with boarding.
Compliance with Airline Policies: Utilizing Sweet Fares may be inconsistent with some airlines' policies. Passengers are advised not to reveal their plan to disembark at the layover destination unless required by the airline staff. If a passenger skips the first segment of their itinerary, they will be considered a "no-show," which generally voids the rest of the booked flights.
Carrier's Policy on Itinerary Changes: In case of travel disruptions, airlines usually offer alternatives to the final destination in the booking. We recommend contacting http://Business-Class.com for more suitable travel solutions in such events.

Acknowledgment and Agreement

By choosing to use Sweet Fares, passengers agree to these terms and conditions. They acknowledge the benefits and constraints of this service, recognizing it as an innovative solution for economical and flexible travel planning.

MISCELLANEOUS

The captions in these Terms of Use are only for convenience and do not, in any way, limit or otherwise define the terms and provisions of these Terms of Use.

None of the Business-Class or the Business-Class Affiliates is responsible for any errors or delays in responding to a Request caused by an incorrect email address provided by you or other technical problems beyond their control.